Privacy Policy, Terms and Conditions

Nimrof Elektronik Sanayi ve Ticaret Ltd. Şti.

At Nimrof Elektronik, we are committed to protecting our customers' personal information, maintaining transparent business practices, and delivering reliable electronic technologies and professional solutions.

This policy explains our approach to personal data protection, information security, order processing, delivery, warranty services, returns, quality management, and payment procedures.

1. Privacy Policy

1.1 Protection of Personal Information

Nimrof Elektronik respects the privacy of all visitors, customers, distributors, and business partners who use our website and services.

Personal information collected through our website is processed in accordance with applicable data protection legislation, including the Turkish Personal Data Protection Law (KVKK – Law No. 6698) and, where applicable, the European Union General Data Protection Regulation (GDPR).

We take appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse.

1.2 Collection of Personal Information

Depending on the products or services requested, we may collect the following information:

• Full name and company name

• Email address and telephone number

• Billing and shipping addresses

• Tax identification and invoicing information

• Order and transaction details

• Customer service and technical support correspondence

• Information submitted through contact forms

• Website usage information and technical data, where applicable

We collect only the personal information reasonably necessary for legitimate business activities and specified purposes.

Payment card information, where applicable, is processed through authorized payment service providers. Nimrof Elektronik does not require customers to provide sensitive payment card information through ordinary contact forms or email correspondence.

1.3 Use of Personal Information

Collected personal information may be used for the following purposes:

1. Processing orders, quotations, and commercial transactions.

2. Managing customer accounts and business relationships.

3. Arranging product shipments and delivery services.

4. Providing technical assistance, warranty services, and after-sales support.

5. Responding to customer inquiries and requests.

6. Meeting applicable legal, accounting, and regulatory obligations.

7. Improving website functionality, product quality, and customer experience.

8. Sending marketing communications where legally permitted and, where required, with the recipient's consent.

Personal information will not be used for purposes incompatible with those for which it was collected, unless permitted by applicable law.

1.4 Sharing of Personal Information

Nimrof Elektronik may share necessary personal information with authorized service providers, logistics companies, payment processors, professional advisers, distributors, and competent public authorities where legally required or otherwise permitted.

When personal information is transferred internationally, appropriate safeguards will be applied in accordance with applicable data protection requirements.

We do not sell personal information to third parties.

1.5 Information Security

We implement appropriate security measures designed to protect personal information during transmission, processing, and storage.

Where applicable, secure connections using SSL/TLS encryption are employed to protect data transmitted through our website.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

1.6 Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and protect legitimate business interests.

1.7 Data Subject Rights

Subject to applicable law, individuals may have the right to:

• Request access to their personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Object to certain processing activities.

• Request information about the purposes and recipients of data processing.

• Withdraw consent where processing is based on consent.

• Exercise other rights provided under applicable data protection legislation.

Requests concerning personal information may be submitted to info@nimrof.com.

1.8 Third-Party Websites

Our website may contain links to external websites operated by third parties.

Nimrof Elektronik is not responsible for the privacy practices, security measures, or content of independently operated third-party websites.

1.9 Policy Updates

Nimrof Elektronik reserves the right to update this Privacy Policy to reflect legal requirements, technological developments, and changes in business operations.

The latest version will be published on our official website.

2. Delivery and Shipping Terms

Nimrof Elektronik supplies professional electronic equipment, water leak detection systems, testing devices, and related technologies to domestic and international customers.

2.1 Order Processing

Orders are processed following confirmation of product availability, commercial terms, and payment arrangements.

Products available in stock are prepared for shipment within the estimated processing period communicated to the customer.

For made-to-order, customized, or temporarily unavailable products, the estimated delivery schedule will be provided separately.

2.2 Domestic and International Shipping

Nimrof Elektronik provides shipping services within Türkiye and to international destinations, subject to applicable regulations and logistics availability.

Shipping methods, delivery schedules, and transportation costs may vary depending on the destination, product specifications, shipment weight, and agreed commercial terms.

International customers may be responsible for applicable customs duties, import taxes, local charges, and clearance procedures unless otherwise agreed in writing.

2.3 Delivery Information

Customers are responsible for providing accurate and complete shipping information, including recipient details, delivery address, telephone number, and necessary customs or invoicing information.

Nimrof Elektronik is not responsible for delivery delays caused by incorrect customer information, customs procedures, carrier disruptions, or circumstances beyond its reasonable control, except where liability cannot legally be excluded.

2.4 Product Availability and Pricing

Product specifications, availability, and prices may be updated without prior notice.

Confirmed orders remain subject to the prices and commercial conditions agreed upon at the time of purchase, unless otherwise permitted by applicable law or agreed with the customer.

3. Warranty Terms and Conditions

Nimrof Elektronik is committed to delivering reliable products manufactured and supplied in accordance with applicable quality and safety requirements.

3.1 Warranty Coverage

Products are covered by the applicable manufacturer's or seller's warranty and any mandatory statutory warranty rights.

Warranty duration and specific conditions are provided in the product documentation, invoice, warranty certificate, or sales agreement.

Where Turkish legislation requires a minimum two-year warranty, the applicable statutory period will be respected.

3.2 Warranty Services

Warranty coverage generally applies to defects in materials or workmanship arising under normal and intended operating conditions.

Depending on the applicable warranty terms and legal requirements, eligible products may be repaired, replaced, or otherwise remedied.

3.3 Warranty Exclusions

To the extent permitted by applicable law, commercial warranty coverage may exclude damage resulting from:

• Improper operation or use contrary to product instructions.

• Unauthorized modifications or repair attempts.

• Physical damage caused by impact, misuse, or negligence.

• Exposure to excessive moisture, dust, heat, or unsuitable environmental conditions beyond product specifications.

• Incorrect electrical connections or power supply conditions.

• Damage resulting from external electrical faults or power surges.

• Unauthorized interference with internal electronic components.

These exclusions do not limit any mandatory statutory consumer rights.

3.4 Technical Support

Nimrof Elektronik provides technical assistance and after-sales support for its products through its authorized communication channels.

Customers requiring assistance should contact the company and provide the product model, purchase details, and a description of the issue.

4. Returns and Refund Policy

Nimrof Elektronik aims to ensure customer satisfaction through transparent and fair return procedures.

4.1 Return Eligibility

Returns, cancellations, and refunds are handled in accordance with applicable consumer protection laws, the relevant sales agreement, and the type of transaction.

For eligible distance sales to consumers in Türkiye, the statutory 14-day withdrawal right applies, subject to legally recognized exceptions.

Business-to-business transactions, customized products, and international commercial sales may be governed by different contractual conditions.

4.2 Return Procedure

Customers wishing to request a return should contact Nimrof Elektronik through the official customer service channels.

Where applicable, returned products should include:

• The original product and supplied accessories.

• Relevant purchase or invoice documentation.

• Product packaging, where reasonably available.

• A description of the return request or reported defect.

Packaging requirements do not override mandatory consumer rights.

4.3 Damaged or Defective Products

Customers are encouraged to inspect shipments upon delivery and promptly report visible transportation damage or product defects.

If a product is defective or does not conform to the sales agreement, the customer may exercise the remedies available under applicable law.

4.4 Refund Processing

Approved refunds will be processed within the time limits required by applicable law and the relevant sales agreement.

Refunds will generally be made through the original payment method where technically and legally possible.

Any return shipping costs will be allocated in accordance with applicable law and the agreed sales conditions.

5. Quality Policy

At Nimrof Elektronik, quality, technological innovation, reliability, and customer satisfaction are fundamental principles of our business.

As a company specializing in electronic fault detection technologies, acoustic water leak detection systems, and professional testing equipment, we continuously strive to develop practical and dependable solutions for professionals worldwide.

Our quality policy is based on the following principles:

• Customer Satisfaction: Understanding customer requirements and providing effective, dependable solutions.

• Continuous Improvement: Enhancing product performance, manufacturing processes, and service quality.

• Research and Development: Investing in innovative technologies and developing advanced electronic systems.

• Product Reliability: Prioritizing consistent performance, durability, and safe operation.

• Technical Support: Providing responsive technical assistance and after-sales services.

• International Cooperation: Building sustainable relationships with distributors, customers, and business partners worldwide.

• Professional Responsibility: Conducting our activities with integrity, transparency, and respect for applicable regulations.

• Environmental Awareness: Supporting technologies that contribute to efficient resource use and the reduction of water losses.

Our objective is to strengthen the Nimrof Elektronik brand through engineering excellence, responsible manufacturing, and long-term customer trust.

6. Payment Terms

Nimrof Elektronik may accept payments through the methods communicated during the ordering process, including:

• Bank transfer.

• Credit or debit card payments through authorized payment service providers, where available.

• Other payment methods expressly approved by Nimrof Elektronik.

Available payment methods and currencies may vary according to the customer's location and the relevant transaction.

Orders may be subject to payment confirmation before production or shipment.

Bank charges, currency conversion costs, and international transfer fees are allocated according to the agreed commercial terms.

7. Contact Information

Nimrof Elektronik Sanayi ve Ticaret Ltd. Şti.

Address: Merkez Mahallesi, Fatih Sokak No: 29/A, Avcılar, Istanbul, Türkiye

Telephone: +90 212 509 00 63

WhatsApp: +90 536 613 14 53

Email: info@nimrof.com

Website: www.nimrof.com

For questions regarding our policies, products, orders, or technical services, please contact us through our official communication channels.